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Do your customers send you DMs with questions? Don’t keep them waiting. This module allows you to connect your Instagram Business accounts so your AI Agent can automatically reply to private messages. It’s the fastest way to turn a curious follower into a satisfied customer — without you being glued to your phone.

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🔌 Channel Connection (Add Instagram Account)

Connecting your account is very simple and uses Meta’s official system:
  1. Click + Add Instagram Account.
  2. An OAuth (Facebook/Meta) window will open. Log in with the Facebook account that manages your Instagram page.
  3. Accept the permissions. That’s it! Your account will appear in the main list.

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🎛️ Managing Connected Accounts

In the main table you’ll see a summary of your integrations:
  • Instagram Account: Shows the profile picture and username of the connected account.
  • AI Agent: Indicates which brain is currently handling that Instagram account.
  • Visibility (Switch): The on/off toggle.
    • 🔵 ON: The agent is active and replying to DMs.
    • ⚪ OFF: The agent is paused. Messages will still appear in Livechat, but the AI will not reply.
  • Edit (Pencil) ✏️: Opens the side menu to change the assigned agent.

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🤖 Agent Assignment (Customise Agent)

When you click the edit button or on an agent labelled Unknown Agent, the Customise Agent side panel will open:
  • Configure: Simply open the AI Agent dropdown and choose which personality you want to handle this social channel.
    • Tip: You can have an agent specialised for Instagram that uses more emojis and a more relaxed tone than the one on your website.
  • Save configuration: Click it and your agent will start working on Instagram instantly!

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🎓 Best Practice Summary (Cheat Sheet)

  • Livechat support: Remember that all Instagram conversations also appear in the Livechat module. If a customer becomes difficult in a DM, you can step in manually and take control.
  • Business accounts: Instagram only allows these integrations for accounts set up as Business or Creator, and linked to a Facebook Page. Make sure this is configured in your Instagram app before attempting the connection.
  • Instant responses: The biggest advantage of this integration is speed. Instagram users expect replies in seconds — with the AI Agent active, you’ll always deliver.
Turn your DMs into a customer support machine! 🚀