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Documentation Index

Fetch the complete documentation index at: https://docs.lovi.ai/llms.txt

Use this file to discover all available pages before exploring further.

General Data General Data is where you configure the basic information about your company inside LOVI. Think of it as the agent’s “business card” — it uses this data to understand who you are, how to contact you, and the context behind every conversation. 🏢

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🎯 What is this for?

  • Define your company identity: Add your logo, legal name and display name.
  • Store contact details: Keep support email, phone number and address in one place.
  • Add business context: Include extra information the AI should consider when answering questions.
  • Improve responses: The more complete the data, the better the AI can personalize answers and sound like part of your team.

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🛠️ Sections inside General Data

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1. Company Identity

This section contains the main information that represents your company inside LOVI.
  • Logo to display in LOVI: Upload the company logo shown in the platform. Use a clear, high-quality image.
  • Company name: The legal or corporate name of the company (e.g. Acme Corporation S.L.).
  • Display name: The short name that will be shown in LOVI and used by the agent in conversations (e.g. Acme).

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2. Information & Contact

This section stores the contact and context information the AI may use when needed.
  • Support email: Where the AI can redirect users when it cannot solve a question (e.g. support@acme.com).
  • Contact phone: Your company phone number for escalation or reference.
  • Main address: The primary business address (useful for location-based questions).
  • Other context data: Extra notes such as business hours, special instructions, holiday schedules or relevant company details.

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🧠 How does the agent use this data?

If a user asks: “How can I contact you?” The agent will look at General Data and reply with your support email, phone number and address — all formatted and ready. If you add “We are open Monday to Friday, 9am to 6pm” in the Other context data field, the agent will also mention your business hours when relevant. The more context you provide here, the fewer “I don’t know” answers you’ll get.

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⚠️ Important Notes

  • Keep this information accurate and up to date — outdated phone numbers or emails frustrate users.
  • Make sure the support email and phone number are valid and monitored.
  • Use the Other context data field for useful details, not for unrelated information.
  • This data is shared across all conversations with this agent.

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🎓 Best Practices Summary (Cheat Sheet)

  • Clear logo: Upload a recognizable logo — it builds trust with users.
  • Consistent naming: Use the same company name and display name across all channels.
  • Useful context: Add concise but actionable context for the AI (hours, policies, tone preferences).
  • Regular reviews: Update this information whenever your company details change.
  • Keep it relevant: Only include information the agent might need to answer user questions.
With this section completed, LOVI will have a better understanding of your company and can provide more accurate, personalized responses. ✨