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Voice Configuration Module This is where you give your agent a phone number. While other modules define what the agent thinks, this module defines the line it picks up. It acts as the bridge between a telephone number and a specific AI assistant brain.

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🎯 What is this for?

  • Incoming Calls: Customers call a number, and your AI agent answers instantly.
  • Routing: Decide which brain handles which phone line (e.g., Number A for “Sales Agent”, Number B for “Support Agent”).

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🎛️ Main Control Panel (The Switchboard)

When you enter this module, you’ll see a simple list linking Numbers to Assistants.

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1. Phone Numbers column

The actual telephone number your customers will dial (e.g., +1 805 823 1532).
  • This is the entry point. It’s the “door” to your AI.

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2. Assigned Assistant column

Which specific agent is on the other end of that line?
  • Select one of your pre-configured agents.
  • Example: Assign the number +34 600... to the assistant named Habitissimo Call.

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3. Actions

  • + Add Number: Acquire or link a new phone line to your account.
  • 🗑️ Delete: Remove the number. (Warning: Customers calling this later will get a dead line!).

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⚠️ The Golden Rule: “Here vs. There”

It’s easy to get mixed up, so remember this distinction:
Configured HERE (Voice Module) 📍Configured in ‘Behavior’ 🧠
The Phone Number itself.The Voice (Male/Female/Robot).
Linking Number ↔️ Assistant.The Language (Spanish, English…).
Turning the line On/Off.The Tone (Professional, Chatty).
In short: Use this module to plug the cable in. Use the Behavior module to choose how it sounds.

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🚀 Common Use Cases

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🅰️ 24/7 Phone Support

  1. Customer dials your support number.
  2. The Support Assistant answers immediately.
  3. It solves the query using your FAQs and Documents.
  4. If it gets stuck, it can transfer the call to a human (via Livechat logic).

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🅱️ Outbound Campaigns

  1. The agent uses this assigned number as its “Caller ID”.
  2. It calls a list of leads to confirm appointments or sales.

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🎓 Best Practice Cheat Sheet

  • One Brain per Number: Don’t assign the same number to two different agents; the system won’t know who should answer.
  • Check the ‘Behavior’ first: Before publishing a number, ensure the assigned assistant doesn’t sound like a terrifying robot. Go to Behavior to fine-tune the voice.
  • Test it yourself: Call the number from your mobile before giving it to customers. Ensure the latency (delay) is acceptable and the greeting is correct.
Ready to start talking? Link a number and let the conversation begin! 🎙️