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Intercom Integration Screen If your support team already lives inside Intercom, don’t make them move house. This integration allows Lovi and Intercom to work together. At its core, it connects the message “pipeline” so whatever happens on one side is reflected on the other (or so responsibilities can be delegated between them).

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🔗 Connection Status

What you see on this screen is your vital signs monitor.
  • “The account is connected”: Confirmation message. Everything is fine, the cables are plugged in. ✅
  • Name account: Shows exactly which Intercom environment you’re connected to (e.g. Lovi [DEV]). Extremely useful if you manage test environments (Staging/Dev) and production (US/EU), so you don’t accidentally send real data to a test workspace.
  • Region: Where your data is hosted (e.g. US for United States). Important for privacy and compliance requirements (such as GDPR).

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🛠️ Configuring the Integration (The Blue Button)

To make real changes (connect, disconnect, or update permissions), click the big blue button: [Configure Intercom Integration] This will open Intercom’s authorisation flow (OAuth), where you can:
  1. Log in to Intercom.
  2. Select the correct Workspace.
  3. Authorise Lovi to read and write messages.

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🎯 Why connect this at all?

The main goal is synergy:
  • Seamless handoff: Your AI Agent can handle first-line conversations and, when a ticket is escalated to a human, it can appear directly in your human agents’ Intercom inbox.
  • Centralisation: Keep your human team working in the tool they already know (Intercom), while the AI does the heavy lifting inside Lovi.
Connect it and unify your support force! 🤝