# Lovi AI Documentation ## User Guide ### User Guide #### Get Started - [Why Lovi?](https://docs.lovi.ai/en/user-guide/ug_whylovi_en.md): Why to choose Lovi? - [Introduction](https://docs.lovi.ai/en/user-guide/ug_introduction_en.md): Welcome to the home of your new Users Guide - [How your AI Agent works](https://docs.lovi.ai/en/user-guide/ug_understandai_en.md): Understand how Lovi’s AI Agent processes customer inquiries and generates responses using your knowledge base #### Platform - [Analytics](https://docs.lovi.ai/en/user-guide/ug_analytics_en.md): Reports give an insight into your Virtual Assistant performance. With the data in hands, you can get a better understanding of what parts of your chatbot Stories work and what interactions require additional improvements. The Reports section provides in-depth knowledge about your Virtual Assistant.… - [Livechat](https://docs.lovi.ai/en/user-guide/ug_livechat_en.md): Livechat is where agents will be able to personally answer users - [Flows](https://docs.lovi.ai/en/user-guide/Flows_en.md): Design conversational trees with boxes and connections. Create visual interaction flows to guide your AI agent's conversations. - [Profile](https://docs.lovi.ai/en/user-guide/profile_en.md): In this section, you can configure departments, which allow you to better organise and route conversations and messages within the platform. ##### Notifications - [WhatsApp Templates](https://docs.lovi.ai/en/user-guide/Notifications/ug_pushnotifications_en.md): Create templates and campaigns through WhatsApp - [Create Template](https://docs.lovi.ai/en/user-guide/Notifications/create-template.md): Create templates and campaigns through WhatsApp - [Campaigns](https://docs.lovi.ai/en/user-guide/Notifications/campaings.md): In this section, you can view, group, and manage WhatsApp campaigns that have already been created and executed using pre-configured templates. - [Create campaign](https://docs.lovi.ai/en/user-guide/Notifications/Create-campaign.md): In this section, you can create and configure automated notification or call campaigns, which will be executed by bots using previously created templates. - [Voice Campaigns](https://docs.lovi.ai/en/user-guide/Notifications/Voice-Campaings.md): This section displays and manages voice campaigns (automated calls made by bots). Unlike WhatsApp views, here we work with call campaigns: their scheduling, execution, and results. - [Create Voice Campaigns](https://docs.lovi.ai/en/user-guide/Notifications/Create-Voice-Campaings.md): In this section, voice campaigns are created and configured, i.e. automated call campaigns carried out by artificial intelligence bots. - [NPS Surveys](https://docs.lovi.ai/en/user-guide/Notifications/Nps-surveys.md): This section is used to configure NPS (Net Promoter Score) surveys, which measure service satisfaction and obtain real feedback from users after an interaction. ##### Knowledge Base - [AI Agents](https://docs.lovi.ai/en/user-guide/knowledge-base/index.md): Manage your conversational AI assistants and create new ones with the guided onboarding wizard. - [Config Agent](https://docs.lovi.ai/en/user-guide/knowledge-base/config-agent.md): Configure your AI agent's identity, personality and rules - [Web](https://docs.lovi.ai/en/user-guide/knowledge-base/Web.md): Connect and upload data sources for your AI agent - [Websites](https://docs.lovi.ai/en/user-guide/knowledge-base/Websites.md): Manage the website URLs associated with this AI agent - [FAQs Config](https://docs.lovi.ai/en/user-guide/knowledge-base/FAQS.md): Configure your AI agent's FAQS to responses - [Documents Knowledge](https://docs.lovi.ai/en/user-guide/knowledge-base/Documents.md): Upload data sources for your AI agent - [Catalogs](https://docs.lovi.ai/en/user-guide/knowledge-base/Catalogues.md): Manage your product catalogs and their content ##### Settings - [Web Widget Configuration](https://docs.lovi.ai/en/user-guide/Setting/ug_webwidget_en.md): In this section, you’ll learn how to integrate and customize Lovi’s web widget to perfectly match the design and functionality of your website - [Voice widget](https://docs.lovi.ai/en/user-guide/Setting/ug_voicewidget_en.md): Embed a voice call with your AI Agent on your website. Visitors tap the voice control, allow the microphone, and talk in the browser. - [WhatsApp Configuration](https://docs.lovi.ai/en/user-guide/Setting/WhatsApp-Configuration.md): Add your WhatsApp Business Account via WhatsApp Embedded Sign Up - [Instagram Configuration](https://docs.lovi.ai/en/user-guide/Setting/Instagram.md): In this section, you can configure integration with Instagram, allowing incoming messages from this channel to be handled by artificial intelligence agents or managed according to the defined settings. - [Phone Numbers & Voice AI](https://docs.lovi.ai/en/user-guide/Setting/voice-config.md): Import your phone numbers and connect them to your Voice AI Assistants. - [HubSpot](https://docs.lovi.ai/en/user-guide/Setting/Hubspot-integration.md): In this section, you can configure the integration with HubSpot, one of our strategic partners. This integration allows you to connect accounts, synchronise data, automate flows, and centralise conversation management, improving customer relations and operational efficiency. - [Intercom](https://docs.lovi.ai/en/user-guide/Setting/Intercom-integration.md): This section configures the integration with Intercom, allowing you to connect the platform with this external customer service system. - [RingOver](https://docs.lovi.ai/en/user-guide/Setting/RingOver-Integration.md): Connect your RingOver account to synchronize calls and manage your telephony integration with Lovi. - [Team Management](https://docs.lovi.ai/en/user-guide/Setting/ug_team_en.md): Build your dream team: Invite human agents and create AI assistants to manage your conversations. - [Livechat Preferences](https://docs.lovi.ai/en/user-guide/Setting/ug_lcpreferences_en.md): From this section you will be able to manage the agent support. - [Departments](https://docs.lovi.ai/en/user-guide/Setting/Departments.md): In this section, you can configure departments, which allow you to better organise and route conversations and messages within the platform. - [Tags](https://docs.lovi.ai/en/user-guide/Setting/Tags.md): In this section, tags are created and managed, allowing conversations to be classified and organised according to their topic or context. - [General Data](https://docs.lovi.ai/en/user-guide/Setting/General-Data.md): Manage your company's general information within LOVI. This data helps the AI better understand your context. - [Plan Configuration](https://docs.lovi.ai/en/user-guide/Setting/Plans.md): Configure the plan ## API Documentation ### API Documentation #### Getting Started - [Authentication](https://docs.lovi.ai/en/api-reference/authentication.md): Official documentation for authenticating with our API #### Notifications - [WhatsApp Notifications API](https://docs.lovi.ai/en/api-reference/api_push_whatsapp_en.md): Official documentation for using Lovi's API with WhatsApp via Postman - [Voice Notifications API](https://docs.lovi.ai/en/api-reference/voice_notifications.md): Official documentation for using Lovi's Voice API to send automated voice calls - [Scheduling & Timezone Management](https://docs.lovi.ai/en/api-reference/scheduling.md): Guide for scheduling notifications with timezone support #### Templates - [Template Management API](https://docs.lovi.ai/en/api-reference/template_management.md): Official documentation for managing WhatsApp message templates #### Development - [Error Handling & Response Codes](https://docs.lovi.ai/en/api-reference/error_handling.md): Comprehensive guide for handling API errors and response codes - [Best Practices & Guidelines](https://docs.lovi.ai/en/api-reference/best_practices.md): Security, performance, and integration best practices for the Lovi API - [Data Structure Documentation](https://docs.lovi.ai/en/api-reference/api_data_en.md): Official documentation for extracting raw data from the database - [Voice widget (embed)](https://docs.lovi.ai/en/api-reference/voice_widget.md): The iawidget.js script loads voice-widget configuration and opens an in-browser audio session. ## OpenAPI Specs - [openapi](/en/api-reference/openapi.json) > The links below point to documentation indexes. Follow each `/_llms/` index recursively until you reach documentation pages. ## Indexes - [Spanish (44 pages)](https://docs.lovi.ai/_llms/es.md): Documentation for Spanish. - [Portuguese (42 pages)](https://docs.lovi.ai/_llms/pt.md): Documentation for Portuguese. - [French (42 pages)](https://docs.lovi.ai/_llms/fr.md): Documentation for French. - [German (42 pages)](https://docs.lovi.ai/_llms/de.md): Documentation for German. - [Italian (42 pages)](https://docs.lovi.ai/_llms/it.md): Documentation for Italian. - [Russian (42 pages)](https://docs.lovi.ai/_llms/ru.md): Documentation for Russian. - [Chinese (41 pages)](https://docs.lovi.ai/_llms/zh.md): Documentation for Chinese. - [Japanese (37 pages)](https://docs.lovi.ai/_llms/ja.md): Documentation for Japanese. - [Catalan (20 pages)](https://docs.lovi.ai/_llms/ca.md): Documentation for Catalan.