Error Handling & Response Codes - Lovi AI Documentation

Introduction

This guide covers all possible response codes, error formats, and best practices for handling errors when integrating with the Lovi API.

📊 HTTP Status Codes

Successful Responses

200 OK - Request Successful

Notification Processed:

{
  "success": true,
  "message": "Notification queued successfully",
  "notification_id": "uuid-notification-123",
  "scheduled_time": "2024-12-25T10:30:00Z"
}

Templates Retrieved:

{
  "templates": [
    {
      "id": "template_001",
      "name": "welcome_user",
      "status": "approved"
    }
  ],
  "total": 1
}

Template Created:

{
  "success": true,
  "message": "Template created successfully",
  "template": {
    "id": "new_template_123",
    "name": "order_confirmation",
    "status": "pending"
  }
}

Client Error Responses (4xx)

400 Bad Request - Invalid Parameters

Missing Required Field:

{
  "error": "validation_failed",
  "message": "Required field missing",
  "details": {
    "field": "contact.number",
    "reason": "This field is required"
  },
  "request_id": "req_123456789"
}

Invalid Parameter Format:

{
  "error": "validation_failed",
  "message": "Invalid parameter format",
  "details": {
    "field": "datetime_sending",
    "provided": "25-12-2024",
    "expected_format": "ISO 8601 (YYYY-MM-DDTHH:MM:SS)",
    "example": "2024-12-25T10:30:00"
  },
  "request_id": "req_123456790"
}

Invalid Phone Number:

{
  "error": "validation_failed",
  "message": "Invalid phone number format",
  "details": {
    "field": "contact.number",
    "provided": "+34-666-033-135",
    "expected_format": "Numbers only, no + or spaces",
    "example": "34666033135"
  },
  "request_id": "req_123456791"
}

Past Scheduled Time:

{
  "error": "validation_failed",
  "message": "Scheduled time must be in the future",
  "details": {
    "field": "datetime_sending",
    "provided": "2024-12-20T10:00:00",
    "current_time": "2024-12-20T15:30:00Z"
  },
  "request_id": "req_123456792"
}

401 Unauthorized - Authentication Failed

Invalid Access Key:

{
  "error": "unauthorized",
  "message": "Invalid or expired access key",
  "details": {
    "reason": "The provided access_key is not valid or has been revoked"
  },
  "request_id": "req_123456793"
}

Missing Access Key:

{
  "error": "unauthorized",
  "message": "Missing access key",
  "details": {
    "reason": "access_key parameter is required in the URL"
  },
  "request_id": "req_123456794"
}

403 Forbidden - Access Denied

Insufficient Permissions:

{
  "error": "forbidden",
  "message": "Insufficient permissions for this resource",
  "details": {
    "reason": "Your API key does not have permission to create templates"
  },
  "request_id": "req_123456795"
}

Company Access Denied:

{
  "error": "forbidden",
  "message": "Access denied to company resources",
  "details": {
    "reason": "API key is not associated with the requested company"
  },
  "request_id": "req_123456796"
}

404 Not Found - Resource Not Found

Template Not Found:

{
  "error": "template_not_found",
  "message": "Template 'welcome_user' not found or not approved",
  "details": {
    "template_name": "welcome_user",
    "language": "es_ES",
    "suggestion": "Check template name and approval status"
  },
  "request_id": "req_123456797"
}

Agent Not Found:

{
  "error": "agent_not_found",
  "message": "Voice agent not found",
  "details": {
    "agent_id": "uuid-invalid-agent",
    "suggestion": "Verify agent_id exists and is active"
  },
  "request_id": "req_123456798"
}

422 Unprocessable Entity - Business Logic Error

Template Not Approved:

{
  "error": "template_not_approved",
  "message": "Template is not in approved status",
  "details": {
    "template_name": "pending_template",
    "current_status": "pending",
    "required_status": "approved"
  },
  "request_id": "req_123456799"
}

Variable Mismatch:

{
  "error": "variable_mismatch",
  "message": "Template variables don't match provided data",
  "details": {
    "template_variables": ["name", "course"],
    "provided_variables": ["name", "email"],
    "missing": ["course"],
    "unexpected": ["email"]
  },
  "request_id": "req_123456800"
}

429 Too Many Requests - Rate Limit Exceeded

Rate Limit Hit:

{
  "error": "rate_limit_exceeded",
  "message": "Too many requests. Try again in 60 seconds",
  "details": {
    "limit": 100,
    "window": "1 hour",
    "reset_time": "2024-12-20T16:30:00Z"
  },
  "retry_after": 60,
  "request_id": "req_123456801"
}

Daily Quota Exceeded:

{
  "error": "quota_exceeded",
  "message": "Daily notification quota exceeded",
  "details": {
    "quota": 10000,
    "used": 10000,
    "reset_time": "2024-12-21T00:00:00Z"
  },
  "request_id": "req_123456802"
}

Server Error Responses (5xx)

500 Internal Server Error

General Server Error:

{
  "error": "internal_error",
  "message": "An unexpected error occurred",
  "details": {
    "reason": "Internal server error"
  },
  "request_id": "req_123456803"
}

502 Bad Gateway

Upstream Service Error:

{
  "error": "service_unavailable",
  "message": "WhatsApp service temporarily unavailable",
  "details": {
    "service": "whatsapp_gateway",
    "estimated_recovery": "2024-12-20T16:00:00Z"
  },
  "request_id": "req_123456804"
}

503 Service Unavailable

Maintenance Mode:

{
  "error": "service_unavailable",
  "message": "Service temporarily unavailable for maintenance",
  "details": {
    "maintenance_window": "2024-12-20T02:00:00Z to 2024-12-20T04:00:00Z"
  },
  "request_id": "req_123456805"
}

🔄 Retry Strategies

Recommended Retry Logic

Status Code	Action	Retry Strategy
`400, 404, 422`	❌ Don’t retry	Fix request and try again
`401, 403`	❌ Don’t retry	Refresh authentication
`429`	⏰ Retry with backoff	Use `retry_after` header
`500, 502, 503`	🔄 Retry with exponential backoff	Max 3 attempts

Implementation Example

async function makeAPIRequest(url, data, maxRetries = 3) {
  for (let attempt = 1; attempt <= maxRetries; attempt++) {
    try {
      const response = await fetch(url, {
        method: 'POST',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify(data)
      });

      const result = await response.json();

      if (response.ok) {
        return result;
      }

      // Handle different error types
      if (response.status === 429) {
        const retryAfter = result.retry_after || 60;
        await sleep(retryAfter * 1000);
        continue;
      }

      if ([500, 502, 503].includes(response.status)) {
        if (attempt < maxRetries) {
          await sleep(Math.pow(2, attempt) * 1000); // Exponential backoff
          continue;
        }
      }

      // Don't retry for 4xx errors (except 429)
      throw new APIError(result.error, result.message, response.status);

    } catch (error) {
      if (attempt === maxRetries) throw error;
      await sleep(Math.pow(2, attempt) * 1000);
    }
  }
}

📝 Best Practices

Error Logging

Always log these fields:

{
  "timestamp": "2024-12-20T15:30:00Z",
  "request_id": "req_123456789",
  "endpoint": "/notify",
  "method": "POST",
  "status_code": 400,
  "error_code": "validation_failed",
  "error_message": "Required field missing",
  "user_id": "user_123",
  "company_id": "company_456"
}

Error Handling Checklist

✅ Pre-request Validation

Validate phone number format
Check required fields
Validate datetime format
Verify template exists

✅ Request Monitoring

Log all API requests
Include request_id in logs
Monitor response times
Track error rates

✅ Error Recovery

Implement appropriate retry logic
Cache authentication tokens
Handle rate limits gracefully
Provide meaningful error messages to users

✅ User Experience

Show user-friendly error messages
Provide actionable feedback
Don’t expose internal error details
Offer alternatives when possible

Monitoring & Alerting

Key Metrics to Monitor:

Error rate per endpoint
Average response time
Rate limit hits
Authentication failures
Template not found errors

Alert Thresholds:

Error rate > 5%
Response time > 2 seconds
Rate limit hits > 10/hour
Authentication failures > 20/hour

🛠️ Development Tools

Error Testing

Test different error scenarios:

# Missing access_key
curl -X POST https://cloud.lovi.ai/functions/v1/notify \
  -H "Content-Type: application/json" \
  -d '{"contact":{"number":"34666033135"}}'

# Invalid phone number
curl -X POST https://cloud.lovi.ai/functions/v1/notify?access_key=test \
  -H "Content-Type: application/json" \
  -d '{"contact":{"number":"+34-666-033-135"}}'

# Past datetime
curl -X POST https://cloud.lovi.ai/functions/v1/notify?access_key=test \
  -H "Content-Type: application/json" \
  -d '{"datetime_sending":"2020-01-01T10:00:00"}'

Error Response Parser

class LoviAPIError extends Error {
  constructor(response) {
    super(response.message);
    this.name = 'LoviAPIError';
    this.code = response.error;
    this.statusCode = response.status;
    this.requestId = response.request_id;
    this.details = response.details;
  }

  isRetryable() {
    return [429, 500, 502, 503].includes(this.statusCode);
  }

  getRetryAfter() {
    return this.details?.retry_after || 60;
  }
}

🚨 Common Issues & Solutions

Authentication Issues

Problem: Invalid or expired access key Solution:

Check if access_key is in URL parameters
Verify the key hasn’t been revoked
Ensure you’re using the correct company key

Template Issues

Problem: Template not found Solutions:

Verify template name spelling
Check template language matches
Ensure template is approved
Use GET /templates to list available templates

Rate Limiting

Problem: Too many requests Solutions:

Implement exponential backoff
Respect retry_after headers
Batch requests when possible
Monitor usage patterns

Data Validation

Problem: Validation failed Solutions:

Validate data before sending
Use proper phone number format
Check datetime format
Verify required fields are present

Remember to always include the request_id when contacting support for faster resolution of issues.

​Introduction

​📊 HTTP Status Codes

​Successful Responses

​200 OK - Request Successful

​Client Error Responses (4xx)

​400 Bad Request - Invalid Parameters

​401 Unauthorized - Authentication Failed

​403 Forbidden - Access Denied

​404 Not Found - Resource Not Found

​422 Unprocessable Entity - Business Logic Error

​429 Too Many Requests - Rate Limit Exceeded

​Server Error Responses (5xx)

​500 Internal Server Error

​502 Bad Gateway

​503 Service Unavailable

​🔄 Retry Strategies

​Recommended Retry Logic

​Implementation Example

​📝 Best Practices

​Error Logging

​Error Handling Checklist

​Monitoring & Alerting

​🛠️ Development Tools

​Error Testing

​Error Response Parser

​🚨 Common Issues & Solutions

​Authentication Issues

​Template Issues

​Rate Limiting

​Data Validation